Zoccer Help Centre
Questions about a bet, payout, bonus, or your account? The Zoccer support team is on 24/7 via live chat. No phone queues, no scripted delays - real agents, real answers.
Open Live ChatHow to Reach Zoccer Support
Zoccer offers 24/7 live chat as the primary support channel, backed by email for detailed queries, document submissions, and formal complaints. All channels are staffed in English and are available to European players around the clock.
Live Chat - 24/7
The fastest route to a response. Click the chat icon on any page to connect with a support agent. Live chat handles account queries, deposit issues, bonus clarifications, withdrawal questions, bet settlement disputes, and technical problems in real time. Average first response is under 2 minutes during normal hours.
General Support Email
Email [email protected] for detailed queries or to attach supporting documents. General support responds within 24 hours. Include your account email and any relevant transaction or bet IDs for faster handling.
Complaints Email
For unresolved disputes or formal complaints, email [email protected]. Complaints are acknowledged within 24 hours and handled in accordance with the complaints procedure in the Terms and Conditions. Using the correct channel ensures your case is properly logged and escalated.
Bet Settlement Team
For queries about voided bets, disputed results, or incorrect payout calculations, ask live chat to connect you with the dedicated bet settlement team. Settlement queries are reviewed against official event data and resolved within 24 hours.
Responsible Betting Tools
Zoccer provides a full set of responsible betting controls. These tools are free, effective immediately upon request, and available to all players from their account settings or via the support team.
Deposit and Loss Limits
Set daily, weekly, or monthly deposit caps and loss limits directly in your account settings. Limit reductions take effect immediately. Requests to increase limits are subject to a cooling-off period before they apply.
Session Reminders and Time-Out
Enable session reminders to receive notifications after a set time on the platform. A time-out suspends your account for a period you specify - from 24 hours up to 6 weeks. During a time-out, you cannot log in, deposit, or place bets.
Self-Exclusion
Permanently close your account through self-exclusion. Once applied, your account is blocked and marketing communications stop. To request self-exclusion, contact live chat or email [email protected]. The process takes effect within 24 hours of your request being confirmed.
Reality Check
Enable the reality check feature to receive on-screen notifications showing your net session result at intervals you choose. This keeps you informed of your betting activity without interrupting play unless you decide to act on it.
For external support with problem gambling, a range of confidential helplines and advisory organisations operate across Europe. Contact [email protected] for referrals to services in your country.
Common Support Topics
Deposits Not Showing
Most deposits confirm instantly. Crypto deposits require blockchain confirmations - typically 10-30 minutes for Bitcoin, under 5 minutes for USDT on TRC20. If your deposit has not appeared after 60 minutes, contact live chat with the transaction hash or reference number for immediate investigation.
Bonus Not Credited
Welcome free bet tokens appear in your Bonuses section within 15 minutes of your qualifying deposit. If the token is missing after 30 minutes, contact live chat and include your deposit amount, method, and timestamp. The team can manually credit confirmed offers.
Withdrawal Delays
If your withdrawal has been pending for longer than the standard processing time, contact live chat with the withdrawal reference. Common causes include KYC pending, active bonus rollover, or payment processor delays. The team can investigate and prioritise your request.
Account Locked or Restricted
Account locks occur after multiple failed login attempts or if unusual activity is detected. Contact live chat or email [email protected] with your account details. The team will verify your identity and either restore access or explain the reason for any restriction.
Support FAQ
Is Zoccer live chat available around the clock?
Yes. Live chat at Zoccer is available 24 hours a day, 7 days a week, including European evenings and weekends. For financial department queries sent by email, the dedicated team works Monday to Friday, 07:00 to 18:00 CET - though you can submit messages at any time and they are addressed in order during business hours.
How quickly does live chat respond?
Under normal conditions, live chat connections happen within 1-2 minutes. During high-traffic periods - for example, during live Champions League matches - the wait may stretch slightly, but the team works to keep hold times short. Use live chat for anything time-sensitive rather than email.
What email should I use for a formal complaint?
Send formal complaints to [email protected]. Use this channel for unresolved disputes that have not been satisfactorily handled through live chat or general email support. Complaints are acknowledged within 24 hours and handled in line with the complaints procedure in the site's Terms and Conditions.
Can the bet settlement team review a disputed result?
Yes. The dedicated bet settlement team handles queries about voided bets, incorrect odds settlement, and disputed results. Contact live chat and request escalation to the settlements team - they will review the event, check official sources, and respond with a resolution within 24 hours. If unsatisfied, escalate to [email protected].
What if my issue is not resolved after contacting support?
Ask the agent to escalate your case to a senior team member or supervisor. If the issue remains unresolved, submit a formal complaint via [email protected]. Further escalation options and the full complaints procedure are set out in the Terms and Conditions on the Zoccer website.
Can I set deposit or betting limits through support?
Yes. Contact the support team via live chat or email and request the limits you want applied - daily, weekly, or monthly deposit limits, loss limits, wager limits, or session reminders. Limit reductions take effect immediately. Requests to increase limits may require a short cooling-off period before they apply, in line with responsible betting practice.